At Ashford, we always offer FREE ground shipping in the US with no minimum purchase. If you’d like your delivery sooner, we also offer overnight and two-day shipping.
We also ship Free to PO Boxes and APO addresses via USPS.
We ship most of our orders on the same day they are received. This is the case if you order is placed before 3:00pm Monday-Thursday or before 11:00am on Fridays (EST).
On rare occasions, certain events may delay your order. For your safety, our Verification Department can take from 1-3 days to process an order. Also, if your order contains different shipping and billing addresses, you may be subject to additional verification.
For more information on shipping times and pricing, please see our Shipping Information page.
To check the status of your order, please enter your email address and order ID here. If you do not see your order or have further questions, feel free to call us at 866-ASHFORD or email by clicking here.top
Yes. We ship to most international destinations via insured international priority UPS. Shipping costs are $59.95 to most international destinations.
Please note: We cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You may want to contact your local customs office for an estimate before ordering. Please note that we must declare the full value that you paid for your watch on the shipment.
See our Shipping Information page for more detailed shipping information and VAT estimates.top
Yes, all credit card orders may be shipped to an alternate shipping address. However, any orders placed using PayPal, Google Checkout, or Amazon Checkout must be shipped to the verified payment address. This measure is for your protection and ensures that you have authorized Ashford to ship the item to an address other than your primary address.top
Yes. All orders shipped are fully insured against damage, loss and theft by Ashford. Shipping insurance is absolutely free.top
For your protection, a signature may be required before UPS can release the package. Please make sure that an adult will be available at the expected time of delivery to accept and sign for the package. Before accepting the package, please inspect it for any sign of tampering or damage.
Please review your address before your order is placed. A fee will be incurred for all address changes.top
Yes, we are happy to ship to PO, APO and FPO addresses via USPS. We are unable to expedite orders shipped via USPS, and shipments may take longer than expected. top
We gladly accept the following forms of payments for all U.S. orders:
Items shipped within New York State only are charged with a sales tax 8.625%. Sales tax is not applicable on orders shipped anywhere outside of New York State.top
We gladly accept these forms of payments for International orders:
All items shipped to any address outside the United States are considered final sales and cannot be returned. Please note that we must declare the amount that you paid for your watch on the invoice included with the shipment. We are unable to declare the item as a gift, when shipping.top
We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return within 30 days from the date you received it.
Returned merchandise must include the manufacturer packaging, manuals and warranty cards along with all other paperwork. Returned merchandise must be in the same condition as when it was received. Used or worn merchandise cannot be returned unless it is defective.
Please note; a shipping and handling fee to return an item is as follows: $19.95 will be deducted for any 2nd Day delivery orders, and $29.95 for any overnight orders. If you selected Free Ground, no shipping and handling fees will be deducted from your refund. American Express and Discover Card orders are subject to a 3% restocking fee.
On the front of your shipping box, please note the RMA (Return Merchandize Authorization) number. If you do not have an RMA number, please contact one of our Service Representatives via email or call us at 866-ASHFORD (866-274-3673). Our dedicated team will be happy to assist you.
If you are requesting a repair, please enclose the Repair Form inside the shipping box.
Please note: All items shipped to any address outside the United States are considered a final sale and cannot be returned.
For more information, please refer to our Return Policy page.
Please contact one of our Service Representatives via email or call us at 866-ASHFORD (866-274-3673). Our dedicated service team will be happy to assist you.top
Ashford watches are direct from the manufacturers with original packaging, manuals, warranty cards and serial number identification. Every watch carried by Ashford is a 100% verified new, unworn, original and authentic watch.top
Yes, all our watches are covered by our two-year extensive Ashford Warranty.
Ashford is the authorized reseller of many brands, and the non-authorized reseller to several others. Whether the watches are authorized or non-authorized, every watch from Ashford is guaranteed to be:
The warranty coverage is in effect for two years from the date of purchase on all brand name watches unless otherwise specified.
The Ashford warranty covers the watch movement and battery replacement. It also covers defects in material and/or workmanship.
The Ashford warranty does not cover the watch case, bracelet, straps, crown/stem, crystal/glass, or finishes and polishing.
Damage arising from use that exceeds the manufacturer's specifications for water resistance is not covered. The warranty does not cover damage caused by wear and tear, and/or accidental or intentional misuse or abuse. Improper repair or warranty service performed by someone other than Ashford will void this warranty.
If your watch needs repair, the Ashford Repair Center employs a team of skilled, highly qualified and experienced professional watch makers. We are happy to offer expedited repair services are provided within the warranty period.top
Yes, all of our watches come in the original manufacturer's packaging, complete with official paperwork.
Yes, all Ashford watches come with the original manufacturer's manual and warranty card.
Yes, all our watches are authentic and bear original serial numbers verifying their authenticity.
As Ashford has grown, we have developed the capacity to purchase large quantities of inventory at excellent prices. Our buyers are luxury experts, and have a passion for finding you the best pieces at the best prices. It is our pleasure to pass the savings back to our customers, and provide you the best service with in-stock, ready to ship luxury products.
For warranty services contact Ashford Customer Support toll-free at: 866-ASHFORD (866-274-3673) or via email.
Shipping & shipping insurance costs for warranty returns to Ashford must be covered by the customer. All watches should be sent by prepaid insured traceable mail courier. The tracking number for your return must be emailed to us upon shipment.
All warranty returns must have a Return Merchandise Authorization Number (RMA). Please contact us prior to returning your order for the RMA#. This number must be boldly displayed on the outside of the box. A watch returned without an RMA# will be refused. In order to process your repair you must include our repair form.
Simply call our customer service number at 866-ASHFORD (866-274-3673) and speak to one of our authorized watch experts to request a replacement inspection, or contact us via e-mail.
The following are descriptions of the three movement types:
A chronograph is a watch that has a stopwatch function. Typically, the top pusher will start and stop the chronograph. The bottom pusher will reset it. The chronograph generally cannot reset in the running state. Special Fly back models allow the chronograph to be reset at any time.
The movement of a chronometer has passed a series of accurate time keeping tests, and is certified as a superior timekeeper. Many watch makers will put their movements through this test to illustrate their accuracy. The dial will typically have the word "Chronometer" or "Chronometre" on the dial.
To become a chronometer, the watch movement must pass 15 days of severe tests. The accuracy of the movement is checked in 5 different positions at varied temperatures. This simulates conditions under which the watch might be worn. The watch must average between +6 and -4 seconds per day in order to earn the certification.
If a watch is described simply as a "chrono", it is generally safe to assume it is a chronograph.
This depends on the age of the watch and the types of functions (e.g., stopwatch, chronograph applications, alarms, second hand, etc.). Expect to replace your watch battery every two to five years.
A watch crystal is a transparent cover which protects the watch dial.
A watch marked as water resistant without a depth indication is designed to withstand accidental splashes of water only. Do not submerge such a watch. Higher levels of water resistance are indicated by increasingly higher acceptable depths, usually indicated in meters.
There are a variety of ways to make a watch water resistant. All such watches use rubber gaskets or "O" rings to seal the case back. A watch with a back that screws onto the case provides a higher degree of water resistance. Some crowns (the "winding stem") actually screw into the case to further increase water resistance.
The following usage recommendations are suggested by the Seiko Watch Corporation of America.
Please note that we do not recommend swimming or diving with your watch unless it has a screw-down crown (also known as "screw-lock" or "screw-in" crown) and is water-resistant to at least 100 meters.top
The best way to clean your watch is by using a lint-free cloth and a toothpick. Use the toothpick to clean out any dirt buildup in the bracelet or casing of the watch and the cloth to wipe it clean. If it is water-resistant, give it an occasional cleaning with a mixture of warm water and a mild soap. If the strap is leather or non-metal, clean only the case.
Although automatic mechanical watches do not have batteries, some simple maintenance is necessary for continued and long-lasting accurate use.
Self-winding automatic watches depend on the movement of the arm to operate and do require some winding, even if you wear your watch on a daily basis.
If you wear your automatic watch every day, it is best to wind it once every two weeks to keep the wheels in motion and lubricated with oil fluid. Simply wind the crown (the same knob used to adjust the time and date) until you meet slight resistance.
If you do not wear your automatic watch every day, you should try to wind it at least twice a week to ensure continuous operation, as well as keeping the inside mechanism in complete running order.
Try to wind your mechanical watch at the same time every day. This is extremely beneficial for the mechanism.
Water resistance is not a permanent state and needs to be maintained. If you submerge your watch regularly in water, you should have your watch serviced yearly to verify that all the seals are intact.
It is not recommended to wear your water resistant watch in a hot shower, sauna or hot tub. The extreme heat causes the metal parts to expand at a different rate than the rubber gaskets. This creates small openings that can allow water droplets to penetrate the watch. Sudden temperature changes are especially harsh. Take care not to jump into a cold pool after wearing your watch in the hot tub.
After swimming or diving in salt water, immediately rinse the watch in a stream of fresh water. If your watch has a rotating bezel, turn the bezel several times while rinsing it. This will prevent salt buildup and corrosion of the bezel ring.
Leather straps can be made to be water resistant. Generally however, leather straps are more easily damaged by frequent exposure to water. If you would like to wear your watch while swimming - think of buying one with a metal bracelet or a rubber or nylon diver strap.top
You can update your email address by logging in and clicking on the "Edit My Information" link. Make any changes you need to your profile, then scroll to the bottom of the page, and click "Update" button to save those changes.
You can unsubscribe from Ashford email by clicking here or selecting the link at the bottom of marketing emails you receive from Ashford. Please note, even if you elect not to receive email, or subsequently ask to be removed from the Ashford email marketing list, you may still receive email confirmations for Gift Card purchases made on our website, confirmations of our receipt of questions submitted, and other operational emails.top