Return Policy
Two Simple Steps
STEP 1 Request your Return Authorization Number (RA#) by contacting us at 1-866-ASHFORD (1-866-274-3673) or email customerservice@ashford.com.
STEP 2 Return your unused item, including all materials such as original paperwork and free gifts, via insured, traceable delivery within 30 days of the date it was delivered. The insurance amount must be equal to the price paid for the item.
Please note: Your item must be returned to Ashford within 10 days of the date that your RA# is assigned.
SHIPPING ADDRESS:
Ashford.com
Returns Department
545 Broadway
Brooklyn, NY 11206
Important Tips
To ensure a smooth return process, please inspect your watch or jewelry item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:
- Is the item working perfectly?
- Is it in good condition?
If your answer to either question is "no" then the watch or jewelry item must be repackaged immediately in order to be eligible for a return. Once it is worn or sized or the tags/factory tape has been removed, Ashford will not accept the returned item.
What if you notice a mechanical problem after the watch or jewelry item has been sized and/or worn?
In such cases, Ashford will do its best to repair it under its extensive 2-year Ashford Warranty (for details, click here).
In short, Ashford.com cannot replace or refund a watch or jewelry item when:
- The watch or jewelry item has been worn
- The tags/factory tape has been removed
- The product has been sized
Customer Testimonials
- Many thanks for the refund. I couldn't be more impressed with the way you do business and will certainly recommend you to any friends who may be looking for a fine watch. It's not surprising that you have such a truly satisfied clientele.
Best regards!
BL - Thank you for your speedy refund and worry-free return policy.
RS - I wanted to thank your customer service rep Tamara ... She arranged an exchange for me quickly and I love my new Movado. I have complimented your website on watch forums and will buy again from Ashford. Thank you!!!
HM
