Warranty
Our Worry-Free Warranty
Our goal at Ashford.com is to ensure a quality shopping experience and offer our consumers a safe and worry free environment to purchase any of our luxury brand name watches. We offer a two year extensive warranty on any timepiece bought at Ashford.com. We have a world class team of certified watchmakers that are experts in their field at your complete disposal. They have accumulated vast experience working on today's most prestigious watch brands as well as the most complicated movements and are constantly honing their expertise to provide the best service available. As unauthorized dealers it is important to note that watches purchased on our site are not covered by the manufacturer’s warranty but we at Ashford.com have it all covered by our team of in house watch experts at your beck and call.
What's covered: Our warranty covers the most important part of a watch: the movement. No matter how complicated, we are well-equipped and ready to repair it with the utmost care. In addition, we will replace your battery for two years from the date of purchase. Of course, all of our watches are 100% brand new and should keep accurate time.
What's not covered: The watch case, bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear-and-tear and/or physical abuse and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
Jewelry: All of our jewelry is covered for 90 days from the date of purchase. Items that have been sized, engraved or modified in any way cannot be repaired or serviced.
Please note: These warranties are valid only at Ashford.com. Repair or warranty service performed by someone other than Ashford.com will void these warranties. Ashford.com disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch or jewelry item, including merchantability or fitness for a particular purpose.
This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Other Questions?
Contact one of our expert customer service agents for assistance at 866-ASHFORD (866-274-3673) or customerservice@ashford.com.Customer Testimonials
- I want to say thanks I do appreciate the guarantee and also the excellent customer service. Your two representatives Nick G. and Levi R. are a couple of real stand up guys and should be commended for their excellent customer service and your organization is fortunate to have them on its team. I will be doing business again soon.
Thank you.
Sincerely,
FH - I just wanted to tell you how happy I am. I recently purchased a watch for my husband. I not only saved money but your customer service is #1. I am in advertising and will personally tell all my friends and co-workers what a delightful experience I had. Thank you for such a wonderful site!
L. Hoover - This was my first "high end" watch purchase. All I can say is that I am completely satisfied with my purchase. My transaction with Ashford is nothing less than first class! The shipped it immediately and spared no expense with the packaging.
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