At Ashford, we always offer FREE ground shipping in the US with no minimum purchase. If you'd like your delivery sooner, we also offer overnight and two-day shipping.
We also ship Free to PO Boxes and APO addresses via USPS.
We ship most of our orders on the same day they are received. This is the case if you order is placed before 3:00pm Monday-Thursday or before 11:00am on Fridays (EST).
On rare occasions, certain events may delay your order. For your safety, our Verification Department can take from 1-3 days to process an order. Also, if your order contains different shipping and billing addresses, you may be subject to additional verification.
For more information on shipping times and pricing, please see the Shipping page.
Yes. We ship to most international destinations via insured international priority UPS. Shipping costs are $59.95 to most international destinations.
Please note: We cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You may want to contact your local customs office for an estimate before ordering. Please note that we must declare the full value that you paid for your watch on the shipment.
See our International Orders page for more detailed shipping information and VAT estimates.
For your protection, a signature may be required before UPS can release the package. Please make sure that an adult will be available at the expected time of delivery to accept and sign for the package. Before accepting the package, please inspect it for any sign of tampering or damage.
Please review your address before your order is placed. A fee will be incurred for all address changes.
We gladly accept the following forms of payments for all U.S. orders:
Items shipped within New York State only are charged with a sales tax 8.625%. Sales tax is not applicable on orders shipped anywhere outside of New York State.
We gladly accept these forms of payments for International orders:
All items shipped to any address outside the United States are considered final sales and cannot be returned. Please note that we must declare the amount that you paid for your watch on the invoice included with the shipment. We are unable to declare the item as a gift, when shipping.
We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return within 30 days from the date you received it.
Returned merchandise must include the manufacturer packaging, manuals and warranty cards along with all other paperwork. Returned merchandise must be in the same condition as when it was received. Used or worn merchandise cannot be returned unless it is defective.
Please note; a shipping and handling fee to return an item is as follows: $19.95 will be deducted for any 2nd Day delivery orders, and $29.95 for any overnight orders. If you selected Free Ground, no shipping and handling fees will be deducted from your refund. American Express and Discover Card orders are subject to a 3% restocking fee.
On the front of your shipping box, please note the RMA (Return Merchandize Authorization) number. If you do not have an RMA number, please contact one of our Service Representatives via email or call us at 866-ASHFORD (866-274-3673). Our dedicated team will be happy to assist you.
If you are requesting a repair, please enclose the Repair Form inside the shipping box.
Please note: All items shipped to any address outside the United States are considered a final sale and cannot be returned. For more information, please refer to our Returns page.
Yes, all our watches are covered by our two-year extensive Ashford Warranty.
Ashford is the authorized reseller of many brands, and the non-authorized reseller to several others. Whether the watches are authorized or non-authorized, every watch from Ashford is guaranteed to be:
The warranty coverage is in effect for two years from the date of purchase on all brand name watches unless otherwise specified.
The Ashford warranty covers the watch movement and battery replacement. It also covers defects in material and/or workmanship.
The Ashford warranty does not cover the watch case, bracelet, straps, crown/stem, crystal/glass, or finishes and polishing.
Damage arising from use that exceeds the manufacturer's specifications for water resistance is not covered. The warranty does not cover damage caused by wear and tear, and/or accidental or intentional misuse or abuse. Improper repair or warranty service performed by someone other than Ashford will void this warranty.
If your watch needs repair, the Ashford Repair Center employs a team of skilled, highly qualified and experienced professional watch makers. We are happy to offer expedited repair services are provided within the warranty period.
The following are descriptions of the three movement types:
Watches that have quartz movements are a relatively new development in watch history. Quartz crystals have a unique property in that when they are compressed or bent, they conduct a constant voltage, or pulse, on their surface. This constant voltage can be used to power quartz watches with exact precision. Rather than a wound spring (mechanical movement), quartz watches rely on a battery for their energy. The battery sends electrical energy to the tiny quartz crystal, which in turn creates a pulse at regular, constant levels. Because the pulse (also called an impulse) is extremely constant, quartz movements ensure precision timekeeping, accurate down to hundredths of a second. To convert the impulse into a steady power that can move the watch hands at regular intervals, the impulse is simply passed through a stepping motor that converts the electrical energy of the impulse into mechanical energy that is needed to run the watch. Since the early 1970's, quartz watches have become very popular, for both manufacturer and consumers, due to the fact that quartz watches are less expensive than mechanical movement watches and can be easily manufactured in large volumes.
If a watch is said to have mechanical movement, this means that the watch has a device for keeping time, which uses the energy from a wound spring, and keeps time through the highly regulated release of that energy through a set of gears and an escapement. This device must be wound periodically, ensuring that the wound spring is continually loaded to power the watch. It differs from the typical quartz watch in that it uses purely mechanical components to keep time. A normal mechanical watch can run for about 40 hours on one full winding of the mainspring, and a few designs that can last up to 8 or 10 days are also available. The general design of mechanical movement watches have not changed notably in the past fifty years. But, the development of greater technology and modern materials has changed the way mechanical movement watches are manufactured.
Watches that are powered by automatic movements operate similar to a watch with mechanical movements, except that the winding of the spring occurs automatically, every time the wearer moves his or her arm. A rotor that turns in response to motion winds the watch's mainspring, supplying the needed energy to power the watch. The obvious benefit of an automatic movement is that there is never a need to replace a battery or to wind the watch. Keeping this in mind, it is necessary to occasionally "tune up" an automatic watch to ensure timekeeping is precise.
A chronograph is a watch that has a stopwatch function. Typically, the top pusher will start and stop the chronograph. The bottom pusher will reset it. The chronograph generally cannot reset in the running state. Special Fly back models allow the chronograph to be reset at any time.
The movement of a chronometer has passed a series of accurate time keeping tests, and is certified as a superior timekeeper. Many watch makers will put their movements through this test to illustrate their accuracy. The dial will typically have the word "Chronometer" or "Chronometre" on the dial.
To become a chronometer, the watch movement must pass 15 days of severe tests. The accuracy of the movement is checked in 5 different positions at varied temperatures. This simulates conditions under which the watch might be worn. The watch must average between +6 and -4 seconds per day in order to earn the certification.
If a watch is described simply as a “chrono”, it is generally safe to assume it is a chronograph.
A watch marked as water resistant without a depth indication is designed to withstand accidental splashes of water only. Do not submerge such a watch. Higher levels of water resistance are indicated by increasingly higher acceptable depths, usually indicated in meters. There are a variety of ways to make a watch water resistant. All such watches use rubber gaskets or "O" rings to seal the case back. A watch with a back that screws onto the case provides a higher degree of water resistance. Some crowns (the "winding stem") actually screw into the case to further increase water resistance.
The following usage recommendations are suggested by the Seiko Watch Corporation of America.
Please note that we do not recommend swimming or diving with your watch unless it has a screw-down crown (also known as “screw-lock” or “screw-in” crown) and is water-resistant to at least 100 meters.
Although automatic mechanical watches do not have batteries, some simple maintenance is necessary for continued and long-lasting accurate use.
Self-winding automatic watches depend on the movement of the arm to operate and do require some winding, even if you wear your watch on a daily basis.
If you wear your automatic watch every day, it is best to wind it once every two weeks to keep the wheels in motion and lubricated with oil fluid. Simply wind the crown (the same knob used to adjust the time and date) until you meet slight resistance.
If you do not wear your automatic watch every day, you should try to wind it at least twice a week to ensure continuous operation, as well as keeping the inside mechanism in complete running order.
Try to wind your mechanical watch at the same time every day. This is extremely beneficial for the mechanism.
Water resistance is not a permanent state and needs to be maintained. If you submerge your watch regularly in water, you should have your watch serviced yearly to verify that all the seals are intact.
It is not recommended to wear your water resistant watch in a hot shower, sauna or hot tub. The extreme heat causes the metal parts to expand at a different rate than the rubber gaskets. This creates small openings that can allow water droplets to penetrate the watch. Sudden temperature changes are especially harsh. Take care not to jump into a cold pool after wearing your watch in the hot tub.
After swimming or diving in salt water, immediately rinse the watch in a stream of fresh water. If your watch has a rotating bezel, turn the bezel several times while rinsing it. This will prevent salt buildup and corrosion of the bezel ring.
Leather straps can be made to be water resistant. Generally however, leather straps are more easily damaged by frequent exposure to water. If you would like to wear your watch while swimming - think of buying one with a metal bracelet or a rubber or nylon diver strap.