All watches purchased from Ashford come with our 2-year warranty. If your watch has a problem, we have a state of the art repair center on premises. We can fix most problems in-house on any mechanical, automatic or quartz watch. In some circumstances, due to the variety of products we sell, we may have to special order parts or send the watch to a 3rd party for repair. Unfortunately, we cannot repair physical wear or damage to outside watch parts.
Contact our Customer Support team by calling us at 1-866-ASHFORD (1-866-274-3673), by email at firstname.lastname@example.org. or by chatting with an online agent using the "Live Chat" button at the top of the page.
Our support agents will give you instructions for returning the watch to us. Once we receive your watch, we will evaluate it, determine what needs to be repaired and how long the repair will take and provide you with a specific estimate. Once the repair is complete, we will carefully check the watch to ensure it is operating properly before returning it to you.
Watches, especially mechanical and automatic winding, are very complex. Some have over 400 very small and fragile parts. Our watchmakers are skilled at disassembling, fixing and putting your watch back together with the utmost precision and care. It's important that we take our time and make sure it works perfectly before sending it back to you. As a result, some repairs may take a long time to complete. Combined with the time needed to evaluate and quality check a finished repair, most repairs will take approximately 6-10 weeks, depending on the complexity of the watch and the problem.
We work hard to guarantee that we return your watch in perfect working order and we appreciate your patience while your watch is serviced.