Orders placed starting Thursday, November 17, 2016 may be returned through January 15, 2017. Return must be initiated by January 15, 2017 by contacting Ashford Customer Service at 1-866-ASHFORD (1-866-274-3673) or by email at firstname.lastname@example.org. Only orders shipped to the United States are eligible for Extended Holiday Returns.
All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, unused, undamaged, unaltered and still has the original tags, plastics, box and manual before a refund is processed. Items determined to have been worn, used, altered or damaged will be sent back and no refund will be issued. Please allow 7-10 business days for your return and refund to be processed.
Not 100% satisfied with your purchase? No worries - simply send your item back to Ashford in its new, unused condition, and Ashford will be happy to provide either a full refund of the purchase price or a store credit toward an exchange.
Request your Return Authorization Number (RA#) by contacting us at 1-866-ASHFORD (1-866-274-3673) or email email@example.com.
Return your unused item, including all materials such as original paperwork and free gifts, via insured, traceable delivery within 30 days of the date it was delivered. The insurance amount must be equal to the price paid for the item.
Please note: Your item must be returned to Ashford within 10 days of the date that your RA# is assigned.
C/O Returns Dept.
25 Fairmont Ave.
E. Providence, RI 02914
To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in new condition and working properly before wearing it or removing any tags or factory tape.
- If the item is not in new condition or not working properly then it must be repackaged immediately in order to be eligible for a return.
- Once it is used, worn or sized, or the tags/factory tape has been removed, Ashford will not accept the returned item
In short, Ashford.com cannot replace or refund an item when:
○ The item has been used or worn
○ The tags/factory tape has been removed
○ The product has been sized.
If you need to cancel or modify your order for any reason, please contact us immediately at 1-866-ASHFORD (1-866-274-3673), email firstname.lastname@example.org or contact us via live chat onsite. Please include your customer order #, name and e-mail address used for the order and what the reason for cancel or the modification is. If an order has already been shipped, we may not be able to modify or cancel your order.