Ashford.com warrants all of our products to be brand new, unworn, 100% genuine and free of defects. All Ashford.com products are sourced directly from the manufacturers with original packaging, care manuals, serial number identification and warranty cards, where applicable.
We offer a two year extensive warranty on any timepiece bought at Ashford.com. We have a world class team of certified watchmakers who are experts in their field and at your complete disposal.
Our warranty covers the most important part of a watch: the movement. No matter how complicated, we are well-equipped and ready to repair it with the utmost care. In addition, we will replace your battery for two years from the date of purchase.
We do not cover the watch case, bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear-and-tear, physical abuse or damage resulting from exceeding the limitations of the water resistance of the watch.
All of our jewelry is covered for 90 days from the date of purchase. Items that have been sized, engraved or modified in any way cannot be repaired or serviced.
There is no repair warranty for Leather Goods and Writing Instruments at this time.
- These warranties are valid only at Ashford.com. Repair or warranty service performed by someone other than Ashford.com will void these warranties.
- To the extent permitted by applicable law, Ashford.com disclaims any liability for consequential or incidental damages for breach of written or implied warranty any item, including merchantability or fitness for a particular purpose.