Contact Us E-mail Fax Contact Us Form Ordering    How to Order Sales Tax Payment Information Order Status International Orders Questions & Answers   F.A.Q. Customer Service F.A.Q. Watches   F.A.Q. Sizing Your Watch F.A.Q. Water Resistance Shipping & Returns 30-Day Return Policy Shipping Information Products Advanced Search Watch Terms Glossary Warranties Privacy & Security  Privacy Policy Terms of Use Security Policy   100% Watch Authenticity We only provide brand new, unworn 100% manufacturer authentic watches at significant savings. We stand by our products with our iron-clad warranty and a team of watch experts ready to assist you with all your questions.     100% Watch Warranty We warrant all watches for Two Years and service it for life. Since we are wholesalers, and not retailers, the manufacturer's warranty that is included in the box is not endorsed by an authorized retailer. We therefore honor the original factory warranty terms and conditions for two years from the date of purchase. Our watch repairmen are very experienced with watches worth up to and even more than $100,000. Should there ever be a problem with you watch we do our best to repair it as quickly as possible.     100% Safe Shopping Assurance We assure that all purchases made through Ashford.com are 100% safe. For questions regarding Safe Shopping contact Ashford.com Customer Support via email at contact@ashford.com. Ashford.com will reimburse all your liabilities in the event of fraud, provided these charges were made without your knowledge and consent as a result of shopping at Ashford.com.     No Sales Tax Orders shipped outside New York State are shipped tax-free. Every order shipped within the state of New York is subject to New York's 8.375% sales tax. Sales tax is determined by the shipping address, and not the billing address. Orders with a billing address in New York State and an authorized shipping address out of state do not pay sales tax. Furthermore, orders with a billing address out of state that ship an order to an authorized address in New York State are subjected to New York State taxes laws.        Testimonials To see what other customers have to say about our products and their shopping experience, please read our Customer Testimonials .     Shipping We offer free ground shipping on all orders to all continental U.S. destinations, except Alaska and Hawaii. Expedited delivery is available at an additional cost:   UPS 2nd-Day Insured $9.95 UPS Overnight Insured $19.95 Please Note All orders are subject to verification procedures. Once verification has been made your order will be shipped. All orders take 1-3 days to process. Our verification system is in place for your protection. These procedures are meant to ensure that no one is improperly using your credit card.

International Shipping Ashford.com does not ship internationally at this time. We are working to make international shipping available soon. Please check back.       Track Your Order Please enter your confirmation number to track the status of your order. Please log-in to your account to enter your tracking confirmation number.       Secure Online Ordering We use a secure SSL link to protect your data during transmission. SSL Secure Sockets Layer is a form of data security technology that ensures all your personal data, including credit card information is transmitted securely via the Internet. The data is coded in such a way that it can only be read by the payment system. Coding Protocol SSL Key Lengths RSA 1024 bits / 128 bits

Payment Methods For orders to be delivered within the USA and Canada, we accept all major credit cards including American Express, Visa, MasterCard and Discover. Please make sure that your billing information corresponds to the address where your credit card statements are received. Billing and identity information submitted to Ashford.com that is inaccurate will delay the shipment of your order       Ashford.com Watch Warranty Ashford.com provides warranty coverage of two years from the date of purchase on all of its brand name watches. Our warranty covers the watch movement and battery replacement for the time period stated and excludes: watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. All shipping and handling costs in connection with warranty service are the responsibility of the customer. This warranty is valid only at Ashford.com. Improper repair or warranty service performed by someone other than Ashford.com will void this warranty. Ashford.com disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Shipping & insurance costs for warranty returns to Ashford.com must be covered by the customer. All watches should be sent to Ashford.com service department by prepaid insured traceable mail courier. The tracking number for your return must be emailed to us upon shipment. All warranty returns must have a Return Authorization No. RA #. Please contact us prior to your return for the RA#. This number must be boldly displayed on the outside of the box. A watch returned without a RA # will be refused. In order to process your repair you must include our repair form         Ashford.com Jewelry Warranty Ashford.com provides warranty coverage for a period of 90 days from the date of purchase on all of our jewelry merchandise. All of our jewelry repairs are serviced by a professional jeweler who will determine if repair is or is not possible. If an item cannot be serviced by our jeweler, the item will be fully refunded, minus shipping and handling costs, using the initial payment method.   Items that have been sized, engraved or modified in any way cannot be repaired or serviced. Abused products cannot be repaired or serviced. Normal wear and tear is not covered by our repair warranty. Repairs may take from four to six weeks to be completed.   Please note: All returned products must have a pre-assigned Return Merchandise Authorization Number RA #. Please contact us prior to your return for your RA #. Your RA # must be boldly displayed on the outside of the box. Merchandise returned without a pre-assigned RA # clearly written on the outside of the box will be refused.       Watch Returns All timepieces purchased from Ashford.com ,except special order* items, and item shipped outside of the United States** may be returned in their original, unused condition for a full refund of the purchase price***, minus our actual shipping costs - minimum $19.95 . All original factory tape, plastic protectors and stickers must be intact and never removed. All shipping and handling costs in connection with returns are the responsibility of the customer. If you would like to return a watch please contact us for the mailing address. In order to process your return, you must include our Return Slip . Please make sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no blemishes. All our watches are 100% brand new and should keep accurate time. Once the watch is worn or sized, and even if it is unworn but the plastics/tags have been removed, we cannot accept a return of the watch. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty. We will not replace or refund a watch once it has been worn, or the plastics/tags have been removed. We will not accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing. Please Note: All returns must have a pre-assigned Return Authorization No. RA #  from Ashford.com. Please contact us prior to your return for your RA #. This number must be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will be refused. All products must be returned in their original unworn condition, the bracelet, strap and clasp never sized, including packaging, manuals, protective tape/plastics & hanging tags fully intact and never removed from the watch. The order must be returned within 30 days from the date of delivery. If the watch is a gift and you are in need of an extension please contact us prior to purchasing. Returns will be credited in full minus the actual shipping cost** Credit will be issued in the same form as payment received. Returns must be shipped via prepaid insured traceable delivery for e.g. UPS or FedEx. Please note: FedEx does not insure watches valued above $500. If your watch is valued above that amount please use an alternate shipping method. The tracking number for your return must be emailed to us upon shipment. *    If your watch is special order, you will be notified before it is shipped out. **  All items shipped to any address outside the United States are considered a final sale and cannot be returned. *** American Express and Discover Card orders are subject to a 3% restocking fee.   Returns MUST be sent to this address or the package will be refused:   Ashford.com Return / Exchange 12 Boerum Street Brooklyn, NY 11206   It is important to package your Return properly. Please make sure that when you ship your watch you insure it for the value that you paid.  We are not responsible for lost or stolen items during shipping. The item or items must have been purchased directly from Ashford.com and all returns require the original invoice, or a copy of the invoice.       Jewelry Returns All Jewelry items purchased from Ashford.com may be returned in their original, unused condition for a period of up to 30 days from the date of purchase. Items will receive a full refund of the purchase price, minus shipping and handling costs. All returned merchandise must be in as-new condition and cannot be sized, engraved or otherwise modified.   All free gifts and/or promotional items must be returned with your item in order to receive a refund. Customers returning partial orders will be refunded for returned items only. Please allow up to two weeks upon our receipt of your return for processing by our Returns Department. This allows us to verify the condition of the merchandise. Please allow one monthly billing cycle for your credit to appear in your account.   Please Note: All returned products must have a pre-assigned Return Authorization Number RA #. Please contact us prior to your return for your RA #. Your RA # must be boldly displayed on the outside of the box. Merchandise returned without a pre-assigned RA # clearly written on the outside of the box will be refused.       How to obtain a Return Authorization Number RA # Please contact a Service Representative via email at contact@ashford.com.