Return Warranty
All timepieces and jewelry purchased from Ashford.com - except special order items, and item shipped outside of the United States** - may be returned in their original, unused condition for a full refund of the purchase price *** - minus $9.95 for shipping & handling costs on ground orders, $19.95 for shipping charges on second day orders and $29.95 for shipping charges on overnight orders. All original factory tape, plastic protectors and stickers must be intact and never removed. All shipping and handling costs in connection with returns are the responsibility of the customer. If you would like to return a watch please contact us for the mailing address and for your Return Authorization No. (RA#). 

First Inspection
Please make sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no blemishes. All our watches are 100% brand new and should keep accurate time.

Return Conditions
Once the watch is worn or sized - and even if it is unworn but the plastics/tags have been removed - we cannot accept a return of the watch. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty. We will not replace or refund a watch once it has been worn, or the plastics/tags have been removed. We will not accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing.   

Watch Returns 

• All returns must have a pre-assigned Return Authorization No. RA# from Ashford.com. Please contact us  prior to your return for your RA#. This number must be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will be refused. In order to process your return, you must include our return form. Click here to download. 
• All products must be returned in their original unworn condition - with the bracelet, strap or clasp never sized - including packaging, manuals, protective tape/plastics & hanging tags fully intact and never removed from the watch.
• The order must be returned within 30 days from the date of delivery. If the watch is a gift and you are in need of an extension please contact us  prior to purchasing.
• Returns will be credited in full minus the actual shipping cost**
• Credit will be issued in the same form as payment received.
• Returns must be shipped via prepaid insured traceable delivery for e.g. UPS or FedEx. Please note: FedEx does not insure watches valued above $500. If your watch is valued above that amount please use an alternate shipping method.
• The tracking number for your return must be emailed to us upon shipment.
• Returns of original purchases must include any promotional item that it was paired with. For example, if Ashford offered a free watch or gift along with a given purchase, that free watch must be returned along with the watch you initially ordered.

Pleases Note:
If the FREE watch or gift is not returned, the cost of the watch as advertised on our website will be deducted from your refund.     

Jewelry Returns

• All free gifts and/or promotional items must be returned with your item in order to receive a refund.

• Customers returning partial orders will be refunded for returned items only.

• Please allow up to two weeks upon our receipt of your return for processing by our Returns Department. This allows us to verify the condition of the merchandise.

• Please allow one monthly billing cycle for your credit to appear in your account.