Our Repair Center
All watches purchased from Ashford, not covered by the manufacturer warranty, come with our two-year warranty and all Certified Pre-Owned watches come with our one-year warranty. All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.” If your watch has a problem, we have a state-of-the-art repair center on premises. We can fix most problems in-house on any mechanical, automatic or quartz watch. In some circumstances, due to the variety of products we sell, we may have to special order parts or send the watch to the manufacturer or to a 3rd party for repair. Unfortunately, we cannot repair physical wear or damage to external watch parts.
For International Coverage, please contact our Customer Support team by calling us at 212-813-1111, by email at firstname.lastname@example.org, or by chatting with an online agent using the "Live Chat" button at the side of the page for terms and conditions.
BRANDS COVERED BY MANUFACTURER
***If you have purchased one of these brands please use the contact information in the warranty provided with the watch to contact the manufacturer directly or view the manufacturer’s website for their contact information. Our center does not process warranty issues that relate to these brands.
Please note: The manufacturer repair services are not valid in all regions, please contact customer service for manufacturer repair information in your region.
How to Request a Repair
For brands not listed above please contact our Customer Support team by calling us at 212-813-1111, by email at email@example.com. or by chatting with an online agent using the "Live Chat" button at the side of the page.
Our support agents will give you instructions for returning the watch to us. Once we receive your watch, we will evaluate it, determine what needs to be repaired and how long the repair will take and provide you with a specific estimate. Once the repair is complete, we will carefully check the watch to ensure it is operating properly before returning it to you.
Please note: Items returned for repair are not eligible for a return label. Shipping is the sole responsibility of the customer.
More Repair Information
Watches, especially mechanical and automatic winding, are very complex. Some have over 400 very small and fragile parts. Our watchmakers are skilled at disassembling, fixing and putting your watch back together with the utmost precision and care. It's important that we take our time and make sure it works perfectly before sending it back to you. As a result, some repairs may take a long time to complete. Combined with the time needed to evaluate and quality check a finished repair, most repairs will take approximately 6-10 weeks, depending on the complexity of the watch and the problem.
We work hard to guarantee that we return your watch in perfect working order and we appreciate your patience while your watch is serviced.