Return Policy

STEP 2 - Return your unused item, including all materials such as original paperwork and free gifts, via insured* traceable delivery within 30 days of the date it was delivered.

* Insurance must be for the amount that you paid

Please note: Your item must be returned to Ashford within 10 days of the date that your RA# is assigned.

SHIPPING ADDRESS:
Ashford.com
Returns Department
30 Sherwood Ln Unit 11
Fairfield, NJ 07004

IMPORTANT TIPS

To ensure a smooth return process, please inspect your watch or jewelry item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:

• 
  
• Is the item working perfectly?
• Is it in good condition?

If your answer to either question is "no" then the watch or jewelry item must be repackaged immediately in order to be eligible for a return. Once it is worn or sized or the tags/factory tape has been removed, Ashford will not accept the returned item.

What if you notice a mechanical problem after the watch or jewelry item has been sized and/or worn?
In such cases, Ashford will do its best to repair it under its extensive 2-year Ashford Warranty (for details, click here).

In short, Ashford.com cannot replace or refund a watch or jewelry item when:

• The watch or jewelry item has been worn
• The tags/factory tape has been removed
• The product has been sized

TERMS & CONDITIONS

• All returns must have a pre-assigned Return Authorization Number (RA#) from Ashford. This number must be clearly displayed on the outside of the box. An item returned without a pre-assigned RA# clearly written on the outside of the box will be refused.
• Your item must be returned within 10 days from the date that the RA# is assigned. Any items received after this date will not be accepted and will be returned to you.
• In order to process your return, you must include Ashford's return form.  Click here to download.
• Returns from Alaska and Hawaii must be shipped via prepaid, insured and traceable delivery, for example UPS or FedEx. Please note: FedEx does not insure items valued above $500. If your item is valued above that amount, please use an alternate shipping method.
• The tracking number for your return must be emailed to Ashford upon shipment.
• Returned merchandise must include the manufacturer packaging, manuals and warranty cards (if available) as well as any promotional items that were associated with it. For example, if Ashford offered a free gift along with a given purchase, that free gift must be returned with the returned item. Please note: If the free gift is not returned, the selling price (as advertised on the website) for the gift will be deducted from your refund.
• Please allow up to two weeks upon receipt of your return for processing by the Ashford Returns Department. This allows Ashford to verify the condition of the merchandise.
• Please allow one monthly billing cycle for your credit to appear in your account.
• Credit will be issued in the same form as payment received.
• Special Orders, and items shipped to an address outside of the United States are considered a final sale and cannot be returned.