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International Orders

Please note:

Due to the impact of COVID-19, UPS is experiencing service disruptions for numerous areas within Europe. Please contact UPS directly to see how your region may be affected.

For UPS’s statement on how they are responding to COVID-19, please see the link below:

https://www.ups.com/us/en/about/news/important-updates.page

The situation is fluid and service is subject to change. Ashford.com is not liable for any changes made by UPS.

Items sent to any address outside the United States are considered final sale and cannot be returned.

International orders are subject to customs and duties fees. Please contact the carrier for import duty and tax rates.

SHIPPING TO CHINA

Good News! Shipments to China Made Easy!

Pick Up Your Order from Hong Kong - FREE of charge for all orders.

Customers can choose to pick up their orders from Ashford Hong Kong VIP Concierge, your goods will ship within 7 business days after the order is placed and will arrive at our Pickup Center within 8-12 business days. After the order arrives, you will be notified by email to make an appointment to pick up the good. (Please note, you will not be provided a tracking number for the goods while in transit to our pickup center) Our Hong Kong VIP Concierge is located at Room 816,8th Floor, Star House, Tsim Sha Tsui, Hong Kong. Our service hours are Monday through Friday 10:00 a.m. to 7:00 p.m.(+8 GMT), Saturday from 10:00a.m. to 5:00 p.m. (+8 GMT). Our service center is closed on Sunday’s and Public holidays. We provide 60-free-of-charge storage after your order arrived. This service is currently available by appointment only. For enquiries, please call (852) 3977 8788 or email us at info@ashford.hk

DELIVERY DUTY PAID (DDP)

Shipping fee USD$19.95, shipping fee USD$9.95 for order above USD$75, free shipping for order above USD$299. Your order will be shipped directly to you after 20-30 working days.

  • By selecting DDP, your order will be delivered directly from the United States to GuangZhou Customs after customs declaration is completed. Duty/Tax rate is 11.9% to be collected at checkout.
  • China DDP is applicable only for order below RMB$5000 and paid with Alipay, WeChatPay or UnionPay. Order above RMB$5000 please select Hong Kong Pickup method.
  • Please include one item per order for customs declaration purposes. Orders containing multiple items may not be delivered.
  • China DDP requires real name authentication. Recipient’s real name and China ID number are required at checkout. Once order placed, recipient’s information is non-changeable.
  • SHIPPING TO OTHER INTERNATIONAL DESTINATIONS

    We offer Expedited or Express International Service to many other countries for a fee ranging from $14.95 - $59.95 depending on country. Please see the table below for specifics.

    All items shipped to any address outside the United States are considered final sale and cannot be returned. Please note that we must declare the amount that you paid for your watch on the invoice included with the shipment. We are unable to declare the item as a gift, when shipping.

    Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date, however, your order processing may be delayed by an additional 2 business days, if placed after 11:00 a.m. EST. Orders placed on the weekend and select holidays are processed on the next business day. This includes all orders with Expedited shipping and international orders.

    At this time, we are unable to ship International Orders to a P.O. Box address using UPS. Please provide a physical street address. We do not currently offer USPS as an International Shipping method, however; in order to ship to our military APO/FPO addresses, USPS is used.

    SHIPMENT DESTINATION AVAILABLE OPTIONS PRICE
    Canada Express $14.95
    China Pick Up from
    Ashford Hong Kong VIP Concierge
    Free
    Hong Kong SAR- Expedited $29.95
    DDP $19.95
    Duty/Tax will be collected at checkout
    Korea Expedited $29.95
    Japan Expedited $29.95
    Australia Expedited $29.95
    Israel Expedited $29.95
    UAE Expedited $29.95
    Countries not listed above Expedited $29.95

    We are unable to expedite orders shipped via USPS, and shipments may take longer than expected.

    We are unable to change the shipping address once it is submitted into our system.

    Regrettably, there are restrictions on countries we are able to ship to. If you do not find your country on the list of countries while checking out, we, regrettably, are unable to ship to that country.

    Value Added Tax (VAT) or Goods & Services Tax

    Shipments to certain countries may incur additional charges such as a Value Added Tax (VAT) or a Goods and Services Tax (GST) on goods received. To learn more about estimated VAT Charges, we suggest reaching out to your local customs agency or customs website for and estimated figure:

    GST = General Sales Tax

    Regrettably we cannot ship orders to Russia

    2020 ASHFORD APAC HOLIDAYS

    PLEASE NOTE: THE HONG KONG VIP CONCIERGE AND CUSTOMER SERVICE WILL BE CLOSED DURING THE FOLLOWING DATES.

    2020 ASHFORD APAC HOLIDAYS SCHEDULE
    January
    1st
    Wed
    New Year's Day (PH)
    24th
    Fri
    10 a.m. - 4 p.m.(PH)
    25th
    Sat
    Chinese New Year Holiday (PH)
    26th
    Sun
    Chinese New Year Holiday (PH)
    27th
    Mon
    Chinese New Year Holiday (PH)
    28th
    Tue
    Chinese New Year Holiday(PH)
    April
    4th
    Sat
    Ching Ming Festival (PH)
    10th
    Fri
    Good Friday(PH)
    11th
    Sat
    The day following Good Friday(PH)
    13th
    Mon
    Easter Monday (PH)
    30th
    Thur
    Buddha's Birthday (PH)
    May
    1st
    Fri
    Labour Day (PH)
    June
    25th
    Thu
    Dragon Boat Festival(PH)
    July
    1st
    Wed
    HK SAR Day (PH)
    October
    1st
    Thur
    National Day (JH)
    & National Holiday (PH)
    2nd
    Fri
    Mid-Autumn Festival (PH)
    26th
    Mon
    Chung Yeung Festival (JH)
    December 25th Fri X'mas Holiday (PH)
    26th Sat X'mas Holiday (PH)