Our US returns/repairs office will be closed between November 2nd-Novemenr 10th. The returns/repairs department will reopen on November 11th. Please allow an additional 7 business days for confirmation that your return/repair has been received starting November 11th. We appreciate your patience and cooperation.
We offer a two-year extensive warranty on any timepiece bought at Ashford that is not covered by the manufacturer, and a one-year extensive warranty on any Certified Pre-Owned timepiece bought at Ashford. All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.”
Our warranty covers the most important part of a watch: the movement. No matter how complicated, we are well-equipped and ready to repair it with the utmost care. In addition, we will replace your battery for one year from the date of purchase. Our warranty does not cover any damage to the movement resulting from mistreatment, improper use or from the wearer exceeding the manufacturer’s water resistance limitations. Additionally, we do not cover the watch case, bracelet, strap, crown, stem, crystal/glass and the watch finish.
The warranty will be voided if there are signs of shock to the watch. We do not cover the watch case, bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear-and-tear, physical abuse or damage resulting from exceeding the limitations of the water resistance of the watch.
For International Purchases (excludes USA or China), please contact customer service at 212-813-1111, firstname.lastname@example.org, or live chat to receive assistance with the International Warranty claim.
BRANDS COVERED BY THE MANUFACTURER
Please contact the manufacturer directly for assistance on these repairs.
Please note: The manufacturer repair services are not valid in all regions, please contact customer service for manufacturer repair information in your regions.
SUNGLASSES, BOOTS, LEATHER GOODS, & WRITING INSTRUMENTS
Sunglasses, Boots, Leather goods, & Writing Instruments and most non-watch items qualify for our 30-day return policy. Items that have been sized, engraved, or modified in any way cannot be returned. There is no repair warranty for Sunglasses, Boots, Leather goods, and Writing Instruments and most non-watch products currently.
-Non-Manufacturer warranties are valid only at Ashford. Repair or warranty service performed by someone other than Ashford will void these warranties.
--To the extent permitted by applicable law, Ashford disclaims any liability for consequential or incidental damages for breach of written or implied warranty on any item, including merchantability or fitness for a particular purpose.
GUARANTEE OF AUTHENTICITY
For the better part of 3 decades Ashford has sold millions of watches to millions of satisfied customers. All items sold by Ashford are 100% genuine and authentic with their original serial numbers intact. Additionally, all items sold by Ashford are brand new, unworn and free of defects, unless they are clearly described as “Certified Pre-Owned.” All new Ashford items include original packaging, care manuals, and warranty cards, where applicable. Most Ashford items are sourced directly from the manufacturers.