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Due to the observance of Martin Luther King Day or customer service will be closed starting Friday, January 15th at 4:00 PM Eastern Standard Time. We will resume regular business hours starting Tuesday, January 19th at 9:00 AM Eastern Standard Time. If you have any further questions, please send an email to cusotmerservice@ashford.com and we will respond within two business days. We appreciate your cooperation and patience and thank you for choosing Ashford.

Please check our FAQ section to find immediate answers to frequently asked questions. Otherwise, we will be glad to help with any questions or concerns.

United States & International

Chat, E-mail & Phone Available

Monday-Thursday
9:00 a.m.-6:00 p.m. EST
Friday
9:00 a.m.-4:00 p.m. EST


Black Friday-November 27th
7:00 a.m.-7:00 p.m. EST
Sunday-November 28th
9:00 a.m.-6:00 p.m. EST (Email & Chat only)
Cyber Monday-November 30th
7:00 a.m.-7:00 p.m. EST
December 1st-4th
8:00 a.m.-7:00 p.m. EST
December 7th- December 18th
9:00 a.m.-6:00 p.m. EST

CUSTOMER SERVICE HOLIDAYS & EARLY CLOSURES


Thanksgiving, Thursday, November 26th-CLOSED
Christmas Eve, Wednesday, December 24th- 9:00 a.m.-3:00 p.m. EST
Christmas Day, Friday, December 25th - CLOSED
New Year’s Eve, Thursday, December 31st- 9:00 a.m.-3:00 p.m. EST
New Year’s Day Friday, January 1st, 2021 - CLOSED

FULFILLMENT CENTER HOLIDAYS


Thanksgiving, Thursday, November 26th-CLOSED
Christmas Day, Friday, December 25th – CLOSED
New Year’s Day Friday, January 1st, 2021 – CLOSED

Phone

United States:
1 (212) 813-1111

International:
+1 646-205-1500

Email

Sales Inquiries
Sales@ashford.com

Customer Service Inquiries
CustomerService@ashford.com

Asia

CHAT, E-MAIL & PHONE AVAILABLE


Monday-Friday 9:00 a.m.-6:00 p.m. (GMT+8)
Black Friday-November 27th
7:00 a.m.-7:00 p.m. GMT+08 Beijing Time
Sunday-November 29th (Email & Chat only)
9:00 a.m.-6:00 p.m. GMT+08 Beijing Time
Cyber Monday-November 30th
7:00 a.m.-7:00 p.m. GMT+08 Beijing Time

December 1st-4th
8:00 a.m.-7:00 p.m. GMT+08 Beijing Time

December 7th-January 3rd
9:00 a.m.-6:00 p.m. GMT+08 Beijing Time

CUSTOMER SERVICE HOLIDAYS & EARLY CLOSURES


Christmas Eve, Wednesday, December 24th- 9:00 a.m.-4:00 p.m. GMT+08 Beijing Time
Winter Solstice, Monday, December 21st- 9:00 a.m.-4:00 p.m. GMT+08 Beijing Time
Christmas Day, Friday, December 25th - CLOSED
New Year’s Eve, Thursday, December 31st- 9:00 a.m.-4:00 p.m. GMT+08 Beijing Time
New Year’s Day Friday, January 1st, 2021 - CLOSED

Korea

Monday-Friday
9:00 a.m.-6:00 p.m. (GMT+8)

Phone

Hong Kong:
(852) 3977-8788

China:
(86) 400-832-8881

Korea:
(82) 026-410-8179

Taiwan:
(886) 2-77053232

Email

info@ashford.hk

Hong Kong VIP Concierge Address:

VIP Concierge
Unit 816, 8/F Star House,
TsimShaTsui, Hong Kong

Hong Kong VIP Concierge Hours::

Monday-Saturday
10am-7pm GMT+08 Beijing Time

Saturday
10am-5pm GMT+08 Beijing Time
Designated Public Holidays Closed

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Ashford Luxury Watches

Ashford is a leader in the online luxury discount watch industry, offering the finest timepieces from around the world at exceptional prices.

With over 20 years of watch knowledge and expertise, serving millions of customers worldwide, the Client Service Specialists at Ashford understand the importance of the decision-making process and are available to assist you in selecting the perfect timepiece for any occasion. We strive to provide our clients with a luxury experience and exceptional value.

Driven by our desire to cater to watch enthusiasts, collectors and connoisseurs, we do more than sell watches at discount prices, we build relationships.

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