*Pre -owned and store display items do not apply and must be returned within 14 days of delivery.
International Orders and Beauty Products are considered final sale.
We want you to be 100% satisfied with your purchase. If for any reason you are not, simply contact customer service to return your item back to Ashford in the same condition it was delivered, and Ashford would be happy to provide a full refund of the purchase price. Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 30 days of their delivery date. All Certified Pre-Owned items may be returned within 14 days of their delivery date. All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.” .”
Please note: Beauty Products & Fragrances are considered final sale items and cannot be returned. Items returned for refund are not eligible for a return label. Return shipping is the sole responsibility of the customer. All returns must have to have an RA# prior to return.
All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered and where applicable still has the original tags, plastics, box, manual and warranty card before a refund is processed. Items determined to have been worn, altered or damaged will be sent back and no refund will be issued. Please bear in mind any original shipping fee ($5.99, $19.95, $29.95) is non-refundable if applicable Please allow 7-10 business days for your return and refund to be processed./p>
Please note: Returns received after 30 days of the delivery date or returned without an RA number are subject to a 20% restocking fee.
Return to Sender
All packages that are returned to sender for any reason will be deducted the cost of the return at the expense of the purchaser.
Items sent to any address outside the United States are considered final sale and cannot be returned.
International orders that are returned to the sender will have a cost to return including the import fees (customs, duties, etc). If the return cost is more than half the cost of the purchase price, without shipping, the item will be abandoned in the country of destination. If the return cost is equal or less than the cost of the purchase price, without shipping, the item will be returned and all associated fees (returns, import fees, and the original shipping fee) will be deducted from the refund.
2 SIMPLE STEPS
Request your Return Authorization Number (RA#) by contacting us at 1 (212) 813-1111 or email email@example.com. Remember that the item must be unworn, undamaged, and unaltered. All returns must have an RA# prior to return.
Ship your return to the designated address on your return email with the carrier of your choice via insured, traceable delivery. Please make sure to include all materials from your order, such as original paperwork and free gifts. The insurance amount should be equal to the price paid for the item. Make sure your RA# clearly printed on the outside of the box. Please note: Returns are accepted within 30 days of the date it was delivered (or within 14 days for a Certified Pre-Owned item). Your item must be returned to Ashford within 7-10 days of the date that your RA# is assigned.
If the package is shipped domestically, please fully inspect the watch before sending the package abroad.
To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in good condition and working properly before wearing it or removing any tags or factory tape.
- If the item is not in good condition or not working properly then it must be repackaged
immediately in order to be eligible for a return.
- If possible, please provide a photo or video of the issue when emailing customer service. This would greatly expedite the process.
- Once it is worn or sized, or the tags/factory tape has been removed, Ashford will not accept the returned item.
In short, Ashford.com cannot replace or refund an item when:
○ The item has been worn
○ The tags/factory tape has been removed
○ The product has been sized.
Canceling/Modifying an Order
If you need to cancel or modify your order for any reason, please contact us immediately at 1 (212) 813-1111, email firstname.lastname@example.org or contact us via live chat onsite. Please include your customer order #, name and e-mail address used for the order and what the reason for cancel or the modification is. If an order has already been shipped, we may not be able to modify or cancel your order.
Due to the high volume of orders shipped daily, we may not be able to honor a cancellation request as we aim to fulfill our orders as quickly as possible. In some instances, we may use third-party vendors to fulfill some of our orders. In such cases, cancellation requests will be determined by the third-party vendor. Once an order has a label created, we are no longer able to modify or cancel it. However, you can still request a return (unless Final Sale) upon receiving your item. Please be advised that emailing your request does not guarantee cancellation unless you receive a reply from customer service or a formal cancellation email. Please contact our Customer Service Department immediately at 212-813-1111 Monday through Thursday from 9:00 a.m. to 6:00 p.m. EST or Friday 9:00 a.m. to 4:00 p.m. if you would like to cancel your order. Or you can email at email@example.com.