Due to yearly maintenance, our US returns/repairs office will be closed between March 22nd-March 29th. The returns/repairs department will reopen on March 30th. Please allow an additional 7 business days for confirmation that your return/repair has been received starting March 29th. We appreciate your patience and cooperation.
We want you to be 100% satisfied with your purchase. If for any reason you are not, simply send your item back to Ashford in the same condition it was delivered, and Ashford would be happy to provide a full refund of the purchase price. Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 30 days of their delivery date. All Certified Pre-Owned items may be returned within 14 days of their delivery date. All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.”
Please note: Items returned for refund are not eligible for a return label. Return shipping is the sole responsibility of the customer. All returns must have to have an RA# prior to return.
All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered and where applicable still has the original tags, plastics, box, manual and warranty card before a refund is processed. Items determined to have been worn, altered or damaged will be sent back and no refund will be issued. Please bear in mind any original shipping fee ($5.99, $19.95, $29.95) is non-refundable if applicable Please allow 7-10 business days for your return and refund to be processed.
Please note: Returns received after 30 days of the delivery date or returned without an RA number are subject to a 20% restocking fee. .”
Items sent to any address outside the United States are considered final sale and cannot be returned.
Request your Return Authorization Number (RA#) by contacting us at 1 (212) 813-1111 or email email@example.com. All returns must have to have an RA# prior to return.
Request a Return for your unworn item, including all materials such as original paperwork and free gifts, via insured, traceable delivery within 30 days of the date it was delivered (or within 14 days for a Certified Pre-Owned item). The insurance amount must be equal to the price paid for the item. All RA#’s have to written on the package for eligibility. Please note: Your item must be returned to Ashford within 10 days of the date that your RA# is assigned.
C/O Returns Dept.
30 Sherwood Ln Unit 11
Fairfield, NJ 07004
If the package is shipped domestically, please fully inspect the watch before sending the package abroad.
To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in good condition and working properly before wearing it or removing any tags or factory tape.
- If the item is not in good condition or not working properly then it must be repackaged immediately in order to be eligible for a return.
- Once it is worn or sized, or the tags/factory tape has been removed, Ashford will not accept the returned item.
In short, Ashford.com cannot replace or refund an item when:
○ The item has been worn
○ The tags/factory tape has been removed
○ The product has been sized.
If you need to cancel or modify your order for any reason, please contact us immediately at 1 (212) 813-1111, email firstname.lastname@example.org or contact us via live chat onsite. Please include your customer order #, name and e-mail address used for the order and what the reason for cancel or the modification is. If an order has already been shipped, we may not be able to modify or cancel your order.