International Orders

Please note:

Due to the observance of the general holidays, our (Korean) customer service will close on 7/1 at 6:00 p.m. (GMT+8). (Korean) Customer service will resume regular business hours on 7/4 at 9:00 a.m. (GMT+8). We appreciate your patience and cooperation.

Due to the impact of COVID-19, UPS is experiencing service disruptions for numerous areas within Europe. Please contact UPS directly to see how your region may be affected.

“Due to current conditions in the United Kingdom due to Covid-19, please expect delivery delays for all UK orders.”

For UPS’s statement on how they are responding to COVID-19, please see the link below:

https://www.ups.com/us/en/about/news/important-updates.page

The situation is fluid and service is subject to change. Ashford.com is not liable for any changes made by UPS.

Items sent to any address outside the United States are considered final sale and cannot be returned.

International orders are subject to customs and duties fees. Please contact the carrier for import duty and tax rates.

SHIPPING TO CHINA

Good News! Shipments to China Made Easy!

International Shipping (DDP)

Standard shipping fee USD$19.95, shipping fee USD$9.95 for order above USD$75, free shipping for order above USD$299. Your order will be shipped directly to you after 10-20 working days.

  • By selecting DDP, your order will be delivered directly from the United States to China Customs after customs declaration is completed. For watches and most items, Duty/Tax rate is 9.1% to be collected at checkout.
  • China DDP is applicable only for order below RMB$5000 and paid with Alipay, WeChatPay or UnionPay. Order above RMB$5000 please select Hong Kong Pickup method.
  • China DDP requires real name authentication. Payer’s real name and China ID number are required at checkout. Once order placed, payer’s information is non-changeable.
  • SHIPPING TO OTHER INTERNATIONAL DESTINATIONS

    We offer Expedited or Express International Service to many other countries for a fee ranging from $14.95 - $59.95 depending on country. Please see the table below for specifics.

    All items shipped to any address outside the United States are considered final sale and cannot be returned. Please note that we must declare the amount that you paid for your watch on the invoice included with the shipment. We are unable to declare the item as a gift, when shipping.

    Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date, however, your order processing may be delayed by an additional 2 business days, if placed after 11:00 a.m. EST. Orders placed on the weekend and select holidays are processed on the next business day. This includes all orders with Expedited shipping and international orders.

    At this time, we are unable to ship International Orders to a P.O. Box address using UPS. Please provide a physical street address. We do not currently offer USPS as an International Shipping method, however; in order to ship to our military APO/FPO addresses, USPS is used.

    SHIPMENT DESTINATION AVAILABLE OPTIONS PRICE
    Canada Express $29.95
    China Hong Kong SAR- Expedited $29.95
    DDP $19.95
    Duty/Tax will be collected at checkout
    South Korea Expedited Order Total $199.99 and Under $19.95
    Expedited Order Total Over $199.99 $9.95
    Brazil Expedited $59.95
    Countries not listed above Expedited $29.95

    We are unable to expedite orders shipped via USPS, and shipments may take longer than expected.

    We are unable to change the shipping address once it is submitted into our system.

    Regrettably, there are restrictions on countries we are able to ship to. If you do not find your country on the list of countries while checking out, we, regrettably, are unable to ship to that country.

    Value Added Tax (VAT) or Goods & Services Tax

    Shipments to certain countries may incur additional charges such as a Value Added Tax (VAT) or a Goods and Services Tax (GST) on goods received. To learn more about estimated VAT Charges, we suggest reaching out to your local customs agency or customs website for and estimated figure:

    GST = General Sales Tax

    Regrettably we cannot ship orders to Russia

    2022 ASHFORD APAC HOLIDAYS

    PLEASE NOTE: CUSTOMER SERVICE WILL BE CLOSED DURING THE FOLLOWING DATES.

    2022 ASHFORD APAC HOLIDAYS SCHEDULE
    January
    31st
    Mon
    9 a.m. - 4 p.m. (GMT+8)
    February
    1st
    Tue
    Chinese New Year
    2nd
    Wed
    Chinese New Year
    3rd
    Thu
    Chinese New Year Holiday
    April
    5th
    Tue
    Tomb Sweeping Day
    15th
    Fri
    Good Friday
    18th
    Mon
    Easter Monday
    May
    2nd
    Mon
    Labour Observed
    9th
    Mon
    Day following Buddah's Birthday
    June
    3rd
    Fri
    Dragon Boat Festival
    July
    1st
    Fri
    HK SAR Day
    September
    12th
    Mon
    Mid-Autumn Festival
    October
    4th
    Tue
    Chung Yeung Festival
    December
    22nd
    Tue
    9 a.m. - 4 p.m. (GMT+8)
    26th
    Mon
    Christmas Holiday
    27th
    Tue
    Christmas Holiday