Returns Policy

We want you to be 100% satisfied with your purchase. If for any reason you are not, simply contact customer service to return your item to Ashford in the same condition it was delivered, and Ashford would be happy to provide a full refund of the purchase price. Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 30 days of their delivery date. All Certified Pre-Owned items may be returned within 14 days of their delivery date. All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.”

Return shipping is the sole responsibility of the customer if the return is due to personal preference, such as disliking the size, style, or other non-defective reasons. In these cases, return labels are not provided.

Please note: Beauty Products & Fragrances are considered final sale items and cannot be returned. Items returned for a refund are not eligible for a return label. Return shipping is the sole responsibility of the customer. All returns must have to have an RA# before return.

All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered, and where applicable still has the original tags, plastics, box, manual, and warranty card before a refund is processed. Items determined to have been worn, altered, or damaged will be sent back and no refund will be issued. Please bear in mind any original shipping fee ($5.99, $19.95, $29.95) is non-refundable if applicable Please allow 7-10 business days for your return and refund to be processed.

Please note: Returns received after 30 days of the delivery date or returned without an RA number are subject to a 20% restocking fee.

Return to Sender

All packages that are returned to the sender for any reason will be deducted from the cost of the return at the expense of the purchaser.

INTERNATIONAL ORDERS

Items sent to any address outside the United States are considered final sale and cannot be returned.

International orders that are returned to the sender will have a cost to return including the import fees (customs, duties, etc). If the return cost is more than half the cost of the purchase price, without shipping, the item will be abandoned in the country of destination. If the return cost is equal or less than the cost of the purchase price, without shipping, the item will be returned and all associated fees (returns, import fees, and the original shipping fee) will be deducted from the refund.

2 SIMPLE STEPS

Step 1

Request your Return Authorization Number (RA#) by contacting us by email customerservice@ashford.com. Remember that the item must be unworn, undamaged, and unaltered. All returns must have an RA# before return. Customer Service will respond to your request within 2 business days with the RA#. (Please note calling customer service will not expedite this process)

Step 2

Ship your return to the designated address on your return email with the carrier of your choice via insured, traceable delivery. Please make sure to include all materials from your order, such as original paperwork and free gifts. The insurance amount should be equal to the price paid for the item. Make sure your RA# clearly printed on the outside of the box. Please note: Returns are accepted within 30 days of the date it was delivered (or within 14 days for a Certified Pre-Owned item). Your item must be returned to Ashford within 7-10 days of the date that your RA# is assigned.

Important Tips

If the package is shipped domestically, please fully inspect the watch before sending the package abroad.

To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in good condition and working properly before wearing it or removing any tags or factory tape.

- If the item is not in good condition or not working properly then it must be repackaged immediately in order to be eligible for a return.
- If possible, please provide a photo or video of the issue when emailing customer service. This would greatly expedite the process.
- Once it is worn or sized, or the tags/factory tape has been removed, Ashford will not accept the returned item.

In short, Ashford.com cannot replace or refund an item when:

○ The item has been worn
○ The tags/factory tape has been removed
○ The product has been sized.

Defective or Damaged Goods

Step 1

Request your Return Authorization Number (RA#) by contacting us by email customerservice@ashford.com. Please provide your order number, reason for return in the email, and images or a video of the issue. Remember that the item must be unworn, undamaged, and unaltered. All returns must have an RA# before return. Customer Service will respond to your request within 2 business days with the RA#. (Please note calling customer service will not expedite this process)

Step 2

Follow the instructions for the return provided by customer service. Please make sure to include all materials from your order, such as original paperwork and gifts. The insurance amount should be equal to the price paid for the item. Make sure your RA# is printed on the outside of the box. Please note: Returns are accepted within 30 days of the date it was delivered (or within 14 days for a Certified Pre-Owned item). Your item must be returned to Ashford within 7-10 days of the date that your RA# is assigned.

Canceling/Modifying an Order

If you need to cancel or modify your order for any reason, please contact us immediately at 1 (212) 813-1111, email customerservice@ashford.com or contact us via live chat onsite. Please include your customer order #, name and e-mail address used for the order and what the reason for cancel or the modification is. If an order has already been shipped, we may not be able to modify or cancel your order.

Due to the high volume of orders shipped daily, we may not be able to honor a cancellation request as we aim to fulfill our orders as quickly as possible. In some instances, we may use third-party vendors to fulfill some of our orders. In such cases, cancellation requests will be determined by the third-party vendor. Once an order has a label created, we are no longer able to modify or cancel it. However, you can still request a return (unless Final Sale) upon receiving your item. Please be advised that emailing your request does not guarantee cancellation unless you receive a reply from customer service or a formal cancellation email. Please contact our Customer Service Department immediately at 212-813-1111 Monday through Thursday from 8:00 a.m. to 4:00 p.m. EST or Friday 8:00 a.m. to 2:00 p.m. if you would like to cancel your order. Or you can email at customerservice@ashford.com.